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We stand behind our products 100%.

If for any reason you are not satisfied with your purchase, please call us and let us know.


We are happy to make any order changes you wish prior to your purchase being delivered or in the process of being delivered.

To make sure your requests are handled in a timely matter, please contact us by telephone only.

Once an order has been delivered or is in the process of being delivered, it cannot be cancelled or changed.

Cancellation Policy -- 25% Cancellation fee applies on all delivery orders. Cards and Balloons are NOT refundable.


We make every effort to have in our inventory the products you want.  Unfortunately, it is not possible to have all products in all sizes and colors available at all times.

In the event we do not have an item available you have selected, we will substitute the requested item/s with something as similar as possible, unless otherwise instructed.  Your instructions to do otherwise can be posted in the "Notes for designer" box displayed on the "View Basket" web page.

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We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. 

We do not share customer information, including e-mail addresses. We may only disclose your information when you tell us to do so, to identify or contact you, to protect your rights or as required by law.